/* Kravspec — support og fejlhåndtering.
   Sidecar for /support, support-fanen i administrationen og fejlloggen.
   Alt er bygget på --k-* tokens, så mørkt tema virker uden ekstra regler.
   Modal-, tom-tilstand- og sideskal-klasser genbruges fra components/base. */

/* ============================================================
   BADGES  (.sup-tag)
   Statiske mærkater. .k-chip er en interaktiv filterknap og kan
   ikke bruges her.
   ============================================================ */
.sup-tag {
    display: inline-flex;
    align-items: center;
    gap: .32rem;
    border-radius: var(--k-radius-pill);
    padding: .12rem .55rem;
    font-size: .7rem;
    font-weight: 600;
    border: 1px solid transparent;
    white-space: nowrap;
    line-height: 1.5;
}

.sup-tag--ny       { background: var(--k-accent-tint); color: var(--k-accent-strong); border-color: var(--k-accent-border); }
.sup-tag--igang    { background: var(--k-warning-bg);  color: var(--k-warning);       border-color: var(--k-warning-border); }
.sup-tag--afventer { background: var(--k-info-bg);     color: var(--k-info);          border-color: var(--k-info-border); }
.sup-tag--loest    { background: var(--k-success-bg);  color: var(--k-success);       border-color: var(--k-success-border); }
.sup-tag--afvist   { background: var(--k-fill);        color: var(--k-muted);         border-color: var(--k-line); }

.sup-tag--fejl     { background: var(--k-danger-bg);   color: var(--k-danger);        border-color: var(--k-danger-border); }
.sup-tag--support  { background: var(--k-accent-tint); color: var(--k-accent-strong); border-color: var(--k-accent-border); }
.sup-tag--forslag  { background: var(--k-petrol-bg);   color: var(--k-petrol);        border-color: var(--k-petrol-border); }
.sup-tag--andet    { background: var(--k-fill);        color: var(--k-muted);         border-color: var(--k-line); }

.sup-tag--system   { background: var(--k-danger-bg);   color: var(--k-danger);        border-color: var(--k-danger-border); }
.sup-tag--domaene  { background: var(--k-warning-bg);  color: var(--k-warning);       border-color: var(--k-warning-border); }
.sup-tag--intern   { background: var(--k-fill);        color: var(--k-ink-soft);      border-color: var(--k-line); }

/* Det eneste mærkat med fuld farve. "Blokerer" skal kunne findes med
   øjnene i en liste på tyve sager, og det kan et tonet mærkat ikke. */
.sup-tag--blok {
    background: var(--k-danger);
    color: #fff;
    border-color: var(--k-danger);
}

/* Referencekoden brugeren læser op i telefonen. */
.sup-ref {
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    font-size: .76rem;
    font-weight: 500;
    background: var(--k-fill);
    color: var(--k-ink-soft);
    border: 1px solid var(--k-line-soft);
    border-radius: var(--k-radius-sm);
    padding: .08rem .38rem;
    letter-spacing: .02em;
    white-space: nowrap;
}

/* ============================================================
   VÆRKTØJSLINJE
   ============================================================ */
.sup-toolbar {
    display: flex;
    align-items: center;
    gap: .5rem;
    flex-wrap: wrap;
    margin-bottom: .9rem;
}

.sup-filter {
    border: 1px solid var(--k-line);
    background: var(--k-surface);
    color: var(--k-ink-soft);
    border-radius: var(--k-radius-pill);
    padding: .26rem .72rem;
    font-size: .76rem;
    font-weight: 500;
    font-family: inherit;
    cursor: pointer;
    transition: background var(--k-dur) var(--k-ease), border-color var(--k-dur) var(--k-ease), color var(--k-dur) var(--k-ease);
}
.sup-filter:hover { background: var(--k-bg); color: var(--k-ink); }
.sup-filter--active,
.sup-filter--active:hover {
    background: var(--k-accent-tint);
    border-color: var(--k-accent-border);
    color: var(--k-accent-strong);
    font-weight: 600;
}

.sup-spacer { margin-left: auto; }

/* ============================================================
   SAGSLISTE
   ============================================================ */
.sup-card {
    background: var(--k-surface);
    border: 1px solid var(--k-line-soft);
    border-radius: var(--k-radius-lg);
    box-shadow: var(--k-shadow-sm);
}

.sup-list { display: flex; flex-direction: column; }

.sup-row {
    display: grid;
    grid-template-columns: 92px 1fr auto;
    gap: .9rem;
    align-items: start;
    padding: .85rem 1.1rem;
    border-bottom: 1px solid var(--k-line-soft);
    cursor: pointer;
    text-decoration: none;
    color: inherit;
    text-align: left;
    background: none;
    border-left: none;
    border-right: none;
    border-top: none;
    width: 100%;
    font-family: inherit;
    transition: background var(--k-dur) var(--k-ease);
}
.sup-row:last-child { border-bottom: none; }
.sup-row:hover { background: var(--k-bg); }

/* Interne noter må aldrig kunne forveksles med noget kunden kan se. */
.sup-row--intern { background: var(--k-bg-alt); }
.sup-row--intern:hover { background: var(--k-bg); }

.sup-row-title {
    font-size: .9rem;
    font-weight: 600;
    margin: 0 0 .16rem;
    letter-spacing: -.005em;
    color: var(--k-ink);
    display: flex;
    align-items: center;
    gap: .45rem;
    flex-wrap: wrap;
}

.sup-row-meta {
    font-size: .75rem;
    color: var(--k-muted);
    display: flex;
    align-items: center;
    gap: .45rem;
    flex-wrap: wrap;
}

.sup-dot {
    width: 3px;
    height: 3px;
    border-radius: 50%;
    background: var(--k-faint);
    flex: none;
}

.sup-row-right {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: .35rem;
}

.sup-count {
    font-size: .73rem;
    color: var(--k-muted);
    display: inline-flex;
    align-items: center;
    gap: .28rem;
}

/* ============================================================
   SAGSVISNING
   ============================================================ */
.sup-detail {
    display: grid;
    grid-template-columns: 1fr 272px;
    gap: 1.2rem;
    align-items: start;
}

.sup-detail-head {
    padding: 1.1rem 1.2rem;
    border-bottom: 1px solid var(--k-line-soft);
}

.sup-detail-title {
    margin: .35rem 0 .4rem;
    font-size: 1.16rem;
    font-weight: 700;
    letter-spacing: -.015em;
    color: var(--k-ink);
}

.sup-detail-sub {
    font-size: .77rem;
    color: var(--k-muted);
    display: flex;
    gap: .45rem;
    align-items: center;
    flex-wrap: wrap;
}

.sup-thread {
    padding: 1.1rem 1.2rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.sup-msg { display: grid; grid-template-columns: 32px 1fr; gap: .7rem; }

.sup-av {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    display: grid;
    place-items: center;
    font-size: .7rem;
    font-weight: 700;
    background: var(--k-fill);
    color: var(--k-ink-soft);
    border: 1px solid var(--k-line-soft);
}
.sup-msg--support .sup-av {
    background: var(--k-accent);
    color: #fff;
    border-color: var(--k-accent);
}

.sup-msg-head {
    display: flex;
    align-items: baseline;
    gap: .45rem;
    margin-bottom: .18rem;
    flex-wrap: wrap;
}
.sup-msg-who { font-size: .82rem; font-weight: 600; color: var(--k-ink); }
.sup-msg-when { font-size: .72rem; color: var(--k-faint); }

.sup-msg-tag {
    font-size: .64rem;
    font-weight: 700;
    letter-spacing: .06em;
    text-transform: uppercase;
    color: var(--k-accent-strong);
    background: var(--k-accent-tint);
    border: 1px solid var(--k-accent-border);
    border-radius: var(--k-radius-sm);
    padding: 0 .3rem;
}

.sup-msg-body {
    font-size: .855rem;
    color: var(--k-ink-soft);
    background: var(--k-bg);
    border: 1px solid var(--k-line-soft);
    border-radius: var(--k-radius);
    padding: .6rem .75rem;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}
.sup-msg--support .sup-msg-body {
    background: var(--k-accent-tint);
    border-color: var(--k-accent-border);
    color: var(--k-ink);
}

/* Statusskift som en tynd linje, ikke en besked: ellers drukner samtalen
   i "status ændret". */
.sup-sys {
    display: flex;
    align-items: baseline;
    gap: .45rem;
    font-size: .74rem;
    color: var(--k-muted);
    padding-left: 2.4rem;
}
.sup-sys > i { flex: none; }
/* hele sætningen er ÉT flex-element, så den ombrydes som tekst og ikke
   knækker i en søjle af fragmenter på en smal skærm */
.sup-sys > span { flex: 1 1 auto; }
.sup-sys strong { color: var(--k-ink-soft); font-weight: 600; }

.sup-reply {
    padding: 1rem 1.2rem;
    border-top: 1px solid var(--k-line-soft);
    background: var(--k-bg-alt);
    border-radius: 0 0 var(--k-radius-lg) var(--k-radius-lg);
}
.sup-reply textarea {
    width: 100%;
    min-height: 78px;
    resize: vertical;
    border: 1px solid var(--k-line);
    border-radius: var(--k-radius);
    padding: .55rem .7rem;
    font-family: inherit;
    font-size: .85rem;
    background: var(--k-surface);
    color: var(--k-ink);
}
.sup-reply textarea:focus {
    outline: 2px solid var(--k-accent-border);
    outline-offset: 1px;
    border-color: var(--k-accent);
}
.sup-reply-foot {
    display: flex;
    align-items: center;
    gap: .6rem;
    margin-top: .6rem;
    flex-wrap: wrap;
}
.sup-hint { font-size: .73rem; color: var(--k-muted); }

/* ---- Sidefelt ---- */
.sup-side-card { margin-bottom: .9rem; padding: 1.1rem 1.2rem; }

.sup-side-title {
    font-size: .68rem;
    font-weight: 700;
    letter-spacing: .09em;
    text-transform: uppercase;
    color: var(--k-muted);
    margin: 0 0 .6rem;
}

.sup-kv {
    display: flex;
    justify-content: space-between;
    gap: .6rem;
    font-size: .79rem;
    padding: .28rem 0;
    border-bottom: 1px dashed var(--k-line-soft);
}
.sup-kv:last-child { border-bottom: none; }
.sup-kv dt { color: var(--k-muted); margin: 0; }
.sup-kv dd { margin: 0; color: var(--k-ink); font-weight: 500; text-align: right; overflow-wrap: anywhere; }

.sup-att-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: .5rem; }
.sup-att {
    border: 1px solid var(--k-line-soft);
    border-radius: var(--k-radius);
    overflow: hidden;
    background: var(--k-bg);
    text-decoration: none;
    color: inherit;
    display: block;
    transition: border-color var(--k-dur) var(--k-ease);
}
.sup-att:hover { border-color: var(--k-accent); }
.sup-att-thumb {
    height: 62px;
    display: grid;
    place-items: center;
    background: repeating-linear-gradient(45deg, var(--k-fill) 0 8px, var(--k-bg) 8px 16px);
    color: var(--k-faint);
    font-size: 1.1rem;
}
.sup-att-name {
    font-size: .68rem;
    padding: .28rem .4rem;
    color: var(--k-muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

/* ============================================================
   FORMULAR I DIALOGEN
   ============================================================ */
.sup-seg { display: grid; grid-template-columns: repeat(4, 1fr); gap: .4rem; }
.sup-seg--two { grid-template-columns: repeat(2, 1fr); }

.sup-seg button {
    border: 1px solid var(--k-line);
    background: var(--k-surface);
    color: var(--k-ink-soft);
    border-radius: var(--k-radius);
    padding: .5rem .3rem;
    font-family: inherit;
    font-size: .76rem;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: .22rem;
    transition: background var(--k-dur) var(--k-ease), border-color var(--k-dur) var(--k-ease), color var(--k-dur) var(--k-ease);
}
.sup-seg button i { font-size: .95rem; color: var(--k-muted); }
.sup-seg button:hover { border-color: var(--k-accent-border); background: var(--k-bg); }
.sup-seg button[aria-pressed="true"] {
    background: var(--k-accent-tint);
    border-color: var(--k-accent);
    color: var(--k-accent-strong);
}
.sup-seg button[aria-pressed="true"] i { color: var(--k-accent); }

.sup-label {
    display: block;
    font-size: .76rem;
    font-weight: 600;
    color: var(--k-ink-soft);
    margin: .85rem 0 .32rem;
}

.sup-check {
    display: flex;
    align-items: flex-start;
    gap: .55rem;
    border: 1px solid var(--k-line);
    border-radius: var(--k-radius);
    padding: .6rem .7rem;
    cursor: pointer;
    background: var(--k-surface);
    transition: border-color var(--k-dur) var(--k-ease), background var(--k-dur) var(--k-ease);
}
.sup-check:hover { border-color: var(--k-danger-border); background: var(--k-danger-bg); }
.sup-check:has(input:checked) { border-color: var(--k-danger); background: var(--k-danger-bg); }
.sup-check input { margin-top: .18rem; accent-color: var(--k-danger); width: 1rem; height: 1rem; flex: none; }
.sup-check strong { display: block; font-size: .83rem; font-weight: 600; color: var(--k-ink); }
.sup-check-sub { display: block; font-size: .74rem; color: var(--k-muted); margin-top: .1rem; }

.sup-drop {
    border: 1.5px dashed var(--k-line);
    border-radius: var(--k-radius);
    padding: .85rem;
    text-align: center;
    color: var(--k-muted);
    font-size: .79rem;
    background: var(--k-bg);
    position: relative;
}
.sup-drop:hover { border-color: var(--k-accent); color: var(--k-accent-strong); background: var(--k-accent-tint); }
.sup-drop i { font-size: 1.1rem; display: block; margin-bottom: .2rem; }
.sup-drop input[type="file"] {
    position: absolute;
    inset: 0;
    opacity: 0;
    cursor: pointer;
    width: 100%;
    height: 100%;
}

.sup-ctx {
    display: flex;
    align-items: center;
    gap: .5rem;
    background: var(--k-fill);
    border: 1px solid var(--k-line-soft);
    border-radius: var(--k-radius);
    padding: .45rem .6rem;
    font-size: .75rem;
    color: var(--k-muted);
    margin-top: .85rem;
    overflow-wrap: anywhere;
}
.sup-ctx i { color: var(--k-faint); flex: none; }
.sup-ctx code { font-family: ui-monospace, Menlo, Consolas, monospace; font-size: .72rem; color: var(--k-ink-soft); }

.sup-filelist { list-style: none; margin: .5rem 0 0; padding: 0; display: flex; flex-direction: column; gap: .3rem; }
.sup-fileitem {
    display: flex;
    align-items: center;
    gap: .5rem;
    font-size: .77rem;
    color: var(--k-ink-soft);
    background: var(--k-bg);
    border: 1px solid var(--k-line-soft);
    border-radius: var(--k-radius-sm);
    padding: .3rem .5rem;
}
.sup-fileitem .sup-filesize { color: var(--k-muted); font-size: .72rem; margin-left: auto; }

/* ============================================================
   FLYDENDE FEJL-KNAP  (.sup-fab)
   Kan trækkes rundt og bliver hvor brugeren slipper den.
   ============================================================ */
.sup-fab {
    position: fixed;
    z-index: 800;
    width: 42px;
    height: 42px;
    border-radius: 50%;
    display: grid;
    place-items: center;
    background: var(--k-surface);
    color: var(--k-danger);
    border: 1px solid var(--k-line);
    box-shadow: var(--k-shadow-lg);
    cursor: grab;
    font-size: 1.05rem;
    touch-action: none;
    user-select: none;
    padding: 0;
    transition: transform var(--k-dur) var(--k-ease), background var(--k-dur) var(--k-ease), border-color var(--k-dur) var(--k-ease);
}
.sup-fab:hover { transform: scale(1.07); background: var(--k-danger-bg); border-color: var(--k-danger-border); }
.sup-fab.is-dragging { cursor: grabbing; transform: scale(1.12); box-shadow: var(--k-shadow-xl); }

.sup-fab::after {
    content: "Rapportér fejl · træk for at flytte";
    position: absolute;
    right: calc(100% + 10px);
    top: 50%;
    transform: translateY(-50%);
    background: var(--k-tooltip-bg);
    color: var(--k-tooltip-fg);
    box-shadow: var(--k-shadow-md);
    font-size: .71rem;
    font-weight: 500;
    white-space: nowrap;
    padding: .28rem .55rem;
    border-radius: var(--k-radius-sm);
    opacity: 0;
    pointer-events: none;
    transition: opacity var(--k-dur) var(--k-ease);
}
.sup-fab:hover::after,
.sup-fab:focus-visible::after { opacity: 1; }
.sup-fab.is-dragging::after { opacity: 0; }
/* når knappen står i venstre side, skal skyen ud til højre */
.sup-fab.is-left::after { right: auto; left: calc(100% + 10px); }

/* ============================================================
   FEJLLOG
   ============================================================ */
.sup-scroll-x { overflow-x: auto; }

.sup-table { width: 100%; border-collapse: collapse; font-size: .81rem; min-width: 820px; }
.sup-table th {
    text-align: left;
    font-size: .68rem;
    font-weight: 700;
    letter-spacing: .07em;
    text-transform: uppercase;
    color: var(--k-muted);
    padding: .5rem 1.1rem;
    border-bottom: 1px solid var(--k-line);
    white-space: nowrap;
}
.sup-table td {
    padding: .6rem 1.1rem;
    border-bottom: 1px solid var(--k-line-soft);
    vertical-align: top;
}
.sup-table tr:last-child td { border-bottom: none; }
.sup-table tbody tr { cursor: pointer; }
.sup-table tbody tr:hover { background: var(--k-bg); }
.sup-table tbody tr.is-selected { background: var(--k-accent-tint); }

.sup-table .sup-msg-cell { color: var(--k-ink-soft); max-width: 380px; }
.sup-exc {
    font-family: ui-monospace, Menlo, Consolas, monospace;
    font-size: .72rem;
    color: var(--k-muted);
    display: block;
    margin-top: .12rem;
    overflow-wrap: anywhere;
}

/* Rød kant yderst til venstre = ikke kvitteret, så listen kan skimmes
   uden at læse en statuskolonne. */
.sup-unack { width: 6px; padding: 0 !important; }
.sup-unack span {
    display: block;
    width: 3px;
    height: 100%;
    min-height: 34px;
    background: var(--k-danger);
    border-radius: 2px;
}

.sup-trace {
    font-family: ui-monospace, Menlo, Consolas, monospace;
    font-size: .71rem;
    line-height: 1.65;
    color: var(--k-ink-soft);
    background: var(--k-bg);
    border: 1px solid var(--k-line-soft);
    border-radius: var(--k-radius);
    padding: .7rem .8rem;
    overflow-x: auto;
    white-space: pre;
    margin: 0;
}

/* ============================================================
   GENEREL FEJLSIDE
   ============================================================ */
.sup-err-wrap { max-width: 540px; margin: 4rem auto; text-align: center; }

.sup-err-icon {
    width: 62px;
    height: 62px;
    border-radius: 50%;
    margin: 0 auto 1.1rem;
    display: grid;
    place-items: center;
    font-size: 1.7rem;
    background: var(--k-warning-bg);
    color: var(--k-warning);
    border: 1px solid var(--k-warning-border);
}
.sup-err-title { margin: 0 0 .5rem; font-size: 1.42rem; font-weight: 700; letter-spacing: -.02em; color: var(--k-ink); }
.sup-err-text { color: var(--k-muted); font-size: .92rem; margin: 0 auto 1.4rem; max-width: 46ch; }

.sup-err-ref {
    display: inline-flex;
    align-items: center;
    gap: .55rem;
    background: var(--k-surface);
    border: 1px solid var(--k-line);
    border-radius: var(--k-radius);
    padding: .55rem .8rem;
    margin-bottom: 1.4rem;
}
.sup-err-ref-label {
    font-size: .7rem;
    font-weight: 700;
    letter-spacing: .08em;
    text-transform: uppercase;
    color: var(--k-muted);
}
.sup-err-ref-code {
    font-family: ui-monospace, Menlo, Consolas, monospace;
    font-size: .95rem;
    font-weight: 600;
    letter-spacing: .04em;
    color: var(--k-ink);
}

.sup-err-actions { display: flex; gap: .6rem; justify-content: center; flex-wrap: wrap; }

/* Fejl i én sektion, mens resten af siden er i orden (ErrorBoundary). */
.sup-boundary {
    border: 1px solid var(--k-warning-border);
    background: var(--k-warning-bg);
    border-radius: var(--k-radius-lg);
    padding: 1rem 1.1rem;
    display: grid;
    grid-template-columns: auto 1fr;
    gap: .8rem;
    align-items: start;
    margin: 1rem 0;
}
.sup-boundary-icon { color: var(--k-warning); font-size: 1.15rem; line-height: 1.3; }
.sup-boundary-title { margin: 0 0 .18rem; font-size: .92rem; font-weight: 700; color: var(--k-ink); }
.sup-boundary-text { margin: 0 0 .7rem; font-size: .82rem; color: var(--k-ink-soft); }
.sup-boundary-actions { display: flex; gap: .5rem; align-items: center; flex-wrap: wrap; }

/* ============================================================
   TVÆRGÅENDE INDBAKKE
   ============================================================ */
.sup-inbox { margin-bottom: 1.2rem; border-color: var(--k-danger-border); }
.sup-inbox-head {
    display: flex;
    align-items: center;
    gap: .6rem;
    flex-wrap: wrap;
    padding: 1rem 1.2rem .2rem;
}
.sup-inbox-icon {
    width: 30px;
    height: 30px;
    border-radius: var(--k-radius);
    display: grid;
    place-items: center;
    font-size: .9rem;
    background: var(--k-danger-bg);
    color: var(--k-danger);
    flex: none;
}
.sup-inbox-title { margin: 0; font-size: .95rem; font-weight: 700; color: var(--k-ink); }
.sup-inbox-sub { font-size: .74rem; color: var(--k-muted); }
.sup-org { font-weight: 600; color: var(--k-ink-soft); }

/* ============================================================
   RESPONSIVT
   ============================================================ */
@media (max-width: 900px) {
    .sup-detail { grid-template-columns: 1fr; }
    .sup-row { grid-template-columns: 1fr; gap: .4rem; }
    .sup-row-right { flex-direction: row; align-items: center; }
    .sup-seg { grid-template-columns: repeat(2, 1fr); }
}